Free PDF

The Reply Swipe File

Ready-to-send replies for the messages owners put off: reviews (good, mixed and unfair), quotes that went quiet, and no-shows. Copy, fill in the blanks, send.

Three from inside

One star, and they have a point

[First name], I'm sorry. [Brief, specific acknowledgment.] That isn't the standard we hold ourselves to. I'd like to make it right: please call me directly at [phone] or reply to [email] and I'll sort it out personally. [Your name], owner.

Two days after the quote

Hi [first name], just checking the quote for [job] came through okay. Happy to walk through any line on it, or adjust the scope if the timing or budget needs to move. [Your name]

Same day, they didn't show

Hi [first name], we had you down for [time] today and missed you. Hope everything's okay. Here's a link to pick a new time that suits you better: [booking link].

Email me the full swipe file

We'll email you a one-time link to your saved result. No password.

You'll also get The Back Office weekly and a few short notes on your result. One-click opt out in every email.