Terms of service
These terms are an agreement between you and Ninth Vale Holdings LLC, 8 The Green, Suite B, Dover, DE 19901 (“we”), which runs Footwork HQ. By buying a plan you agree to them.
What you get
The plan you choose at checkout: we set up the modules listed for your plan, connect them, host and maintain them, and make reasonable changes as part of your monthly fee. We aim to have you live within 10 business days of receiving your completed intake form. Delays caused by missing information, logins or third-party approvals pause that clock, and your portal shows where things stand.
Signature plans. Custom work is scoped in writing at onboarding and delivered within the 10 business day build; anything beyond that scope is quoted separately and paid by Square payment link before work starts.
Payment and automatic renewal
You pay a one-time setup fee at checkout. Your monthly plan starts 30 days later and renews automatically every month at the price shown at checkout until you cancel. Payments are processed by Square using the card you provide, and you authorize us to charge it for each renewal. We'll email you before any price change, and the new price applies only if you keep your plan after that notice. Payment comes before any build work begins.
Canceling
You can cancel anytime online from your client portal with the Cancel plan button. No call or email needed. Your service continues to the end of the period you've paid for and isn't charged again. Monthly plans cancel online anytime and end at the close of the paid period, with no partial-month refunds. The setup fee is refundable until build work starts and nonrefundable after.
Your content and accounts
You own your content, data, brand and accounts. You give us permission to use them only to build and run your system. When you leave, we hand over your data on request and delete our copies, except records we must keep by law.
Acceptable use
You agree not to use what we build for anything illegal, deceptive or that breaks the rules of the payment processor. We don't serve businesses in restricted categories such as cannabis, firearms, adult content, gambling, vaping or tobacco, crypto or high-risk lending.
Third-party services
Your system relies on services like Square, your domain registrar and email provider. We're not responsible for their outages or policy changes, but we'll help you work around them.
Liability
We provide the service with reasonable care and skill. To the extent the law allows, our total liability for any claim is limited to the fees you paid in the three months before the claim, and neither side is liable for indirect or lost-profit damages.
Law
These terms are governed by the laws of the State of Delaware. Questions: morgan@footworkhq.com.